Terms & Conditions

Shipping

  • All items are shipped via USPS Priority Mail and should arrive in most US locations within 2-3 business days.
  • If you need an item shipped overnight, please email me and I’ll be glad to make arrangements to get your package shipped out asap.

Returns

  • I want you to be totally satisfied with all Melissa Gray Design purchases. If you are not satisfied, for any reason, with an item that you purchased from my website I’ll be happy to offer a full refund as long as you return the item within 7 days in its original packaging along with your receipt.
  • All return items must be sent (prepaid) USPS Priority Mail to: Melissa Gray Design/PO Box 20729/Charleston, SC 29413.
  • I’m happy to repair a piece of Melissa Gray Design jewelry – in many instances there will be no charge except shipping. Please email me with details of your item and the issue.

Gift Wrapping

  • All jewelry is packaged in a silk organza bag.
  • If you are purchasing an item as a gift and would like it specially gift wrapped, please call or email me and I’ll be happy to gift wrap and include a special note for the recipient.

The Products

  • All items on my website are handcrafted in Charleston, SC.
  • Custom orders are gladly accepted, please email me with specifics.

Caring for Your Melissa Gray Design Items

  • Melissa Gray Design jewelry should be kept in a cool dry place to prevent tarnishing. To prevent breakage of the stretch bracelets, gently roll on and off your wrist. Jewelry created with rosary chains or long metal chains should be kept separate from other jewelry pieces to prevent tangling.
  • Urban Dog Mats™ can be machine washed with cold water, for best results lay flat to dry. Although many of mine have been thrown in the dryer by the vet staff while my little Luna was in the hospital! Laying flat to dry helps to prevent wrinkles. All fabric used for the UDMs is luxe designer décor fabric and has been pre-washed to prevent shrinkage.
  • Boho Collar Covers™ can be machine washed with cold water and dried on medium. The fabric used is 100% cotton and has been prewashed to prevent shrinkage.